James Limousine

By contacting our Corporate Sales Department at 888-522-1540 (toll free), at 804-273-1540 x203, or by sending an email to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Yes. From our website, go to Online Reservations under the Corporate Menu. You can access the “Profile” section of your online account and change information such as your password, your billing information, contact information, passengers, etc.

We have established and maintain reasonable security procedures to protect the confidentiality, security and integrity of your personal information. We use encryption, Secure Socket Layers, and firewalls, and we implement off-line efforts to further protect this information, including limiting employee access to personal information and updating our employees regarding our security practices and privacy policies. However, due to the inherent open nature of the Internet, third parties may unlawfully intercept or access transmissions or private communications. Our Web Site is maintained in the United States. By using the Web Site, you authorize the exportation of your personal information to the U.S.A. and its storage and use as specified above when you provide such information to us.

Our rigorous and extensive Chauffeur Training & Safety program is recognized by the National Safety Council with an emphasis on passenger safety, comfort and defensive driving skills. Our chauffeurs are subject to extensive and ongoing training and certification. Additionally, we are insured by a leading nationally-accredited A-rated carrier for up to $5M in Primary Liability and Excess Liability Coverage.

If you have already set up an account with us to book online, simply login to your account from our website by clicking “Online Reservations” under the Corporate menu and follow the prompts to book your reservation(s). If you have an existing account with James Limousine Service and would like to begin booking on that account online, please contact our Reservations Manager at 888-522-1540 (toll free), or 804-273-1540x202 to get this set up. Once your online account has been setup, simply enter your assigned user name and password to begin booking reservations.

If you are not able to locate the chauffeur, please call our dispatcher at 888-522-1540 (toll free) or 804-273-1540 x200 immediately and we will contact the chauffeur and coordinate a meet location.

From our website, you can access the “My Trips” section of your account to view the status of all rides you have booked online.

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There are a few options to choose from if you need to cancel a reservation. If it is a same-day cancellation or if you booked your reservation directly with one of our reservations agents, please call 1-888-522-1540(Toll Free) or 804-273-1540  x201 to cancel your reservation and obtain a cancellation number. If you booked your reservation online and the pick-up date is at least one day in the future, you can cancel the reservation online by viewing “My Trips”, selecting "Future Trips", clicking on the reservation # of the trip you want to cancel, and finally changing the trip type pull-down menu to ">>CXLD<<".

We accept all major credit cards (Visa, Master Card, American Express, & Discover). Cash is also accepted, provided that a pre-payment is made, or a credit card is given to guarantee payment. Direct billing options may be available on approved credit. Please contact a sales representative for additional information.

If you booked the reservation online, you can access “My Trips” to view and change any reservation you have booked. If you booked the reservation directly with one of our reservations agents, please call to cancel the reservation verbally with a reservation agent.

As soon as you are aware of any changes you need to make, please contact us as soon as possible. As long as the Chauffeur  has not already been dispatched, we can make the changes for you without penalty. Chauffeurs are typically dispatched 1-2 hours prior to the trip, however possibly further out depending on the driving time to the pick-up location.

Airport meeting procedures vary by location. Instructions will be noted on each reservation confirmation (please see our policies that appear on each confirmation email or fax). If you have a question about the meet location at a specific airport, please contact our Reservations department and an agent will gladly advise.

We require a minimum of two (2) hours notice prior to the scheduled pickup time in order to avoid late cancellation charges for local airport pickups.  Out of town pickups must be cancelled prior to the chauffeur leaving the garage to avoid cancellation charges.  Limousines and mini-coaches typically require a 25% deposit with a full refund provided for cancellations made 2 weeks or more prior to the date of the reservation.

We accept debit cards. Please be advised that when we preauthorize charges on a debit card, your funds can be held for up to 72 hours, after which the authorization will automatically be released.

Receipts are normally available within 48 hours after the completion of your trip. If you supplied an email address, receipts are automatically sent to you when we finalize the charges for your trip.

Users of our online booking tool can print their own receipts. You can also call us to request receipts, or email your request to This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Contact the Accounting Department at 804-273-1540 x202 and speak to a specialist regarding your invoice. We may require some time to do some research but every attempt to provide you with a prompt response will be made.

Please call one of our owners, Randy or Lynn Allen, x100 or x101 to discuss the issue. We will document the issue, gather any additional information necessary, and quickly respond with a proposed solution.

A credit card authorization is a temporary hold on your credit or debit card to ensure that the credit card is valid for the estimated charge for a reservation. A valid authorization must be obtained for every booking. If the credit card is not valid for the estimated cost of the ride, the vehicle may not be dispatched.

“Travel” time is the calculation method used to determine the amount of time that it takes a chauffeur to get to/from the base of operations (commonly referred to as the “garage”) and the pickup location or destination, as well as the time it takes he/she to return to base. The minimum travel time applied each way is 30 minutes. Hourly charters are billed from garage to garage. Airport transfers do not include garage time unless the pickup is outside the Greater Richmond area. For further information on specific travel times in your region, please contact us.

We include a 15-20% gratuity to the quoted price for most reservations. This is paid directly to your Chauffeur in addition to his/her hourly wages. Any additional gratuity you may wish to give the Chauffeur is at your own discretion.

One to one and a half hours prior to a domestic departure, and at least 2-3 hours prior to an international departure.

James Limousine selects the best professional chauffeurs through an extensive pre-screening and testing process. We have a rigorous professional chauffeur training programs to ensure the highest level of safety and professionalism is provided to our clients and passengers. We also have pleasant and knowledgeable reservations agents in the office 24/7 to handle your requests with accuracy and efficiency. James Limousine utilizes the most updated technology and equipment in the industry to provide premier service.

This fee covers variable operating costs which we incur during the course of conducting normal business transactions. The STC charge is based on a percentage of the base hourly rate for the vehicle type booked. The biggest factor in setting the STC charge is fuel prices. When fuel prices change, we can adjust the STC % and maintain consistency in our base rates.