By contacting our Corporate Sales Department at 888-522-1540 (toll free) or by sending an email to sales@jameslimousine.com.
Yes. From our website, go to Online Reservations under the Corporate Transportation Menu. You can access the “Profile” section of your online account and change information such as your password, your billing information, contact information, passengers, etc.
If you have already set up an account with us to book online, simply login to your account from our website by clicking “Online Reservations” under the Corporate Transportation menu and follow the prompts to book your reservation(s). If you have an existing account with James Limousine Service and would like to begin booking on that account online, please contact our Reservations Manager at 888-522-1540 (toll free), or 804-273-1540 to get this set up. Once your online account has been setup, simply enter your assigned user name and password to begin booking reservations.
Our rigorous and extensive Chauffeur Training & Safety program is recognized by the National Safety Council with an emphasis on passenger safety, comfort and defensive driving skills. Our chauffeurs are subject to extensive and ongoing training and certification. Additionally, we are insured by a leading nationally accredited A-rated carrier for up to $5M in Primary Liability and Excess Liability Coverage.
If you have already set up an account with us to book online, simply login to your account from our website by clicking “Online Reservations” under the Corporate menu and follow the prompts to book your reservation(s). If you have an existing account with James Limousine Service and would like to begin booking on that account online, please contact our Reservations Manager at 888-522-1540 (toll free), or 804-273-1540 to get this set up. Once your online account has been setup, simply enter your assigned user name and password to begin booking reservations.
If you are not able to locate the chauffeur, please call our dispatcher at 888-522-1540 (toll free) or 804-273-1540 immediately and we will contact the chauffeur and coordinate a meet location.
From our website, you can access the “My Trips” section of your account to view the status of all rides you have booked online or you can call 888-522-1540 (toll free), or 804-273-1540 to confirm details of your trip.
If you wish to cancel a reservation, please call 888-522-1540 (Toll Free) or 804-273-1540 to cancel your reservation and obtain a cancellation number.
We accept all major credit cards (Visa, Master Card, American Express, & Discover). Receipts are routinely sent 1-3 business days after your service. Contact our business office with any questions or concerns you may have.
If you booked the reservation online, you can access “My Trips” to view and change any future reservation you have booked. If you booked the reservation directly with one of our reservations agents or the change is less than 24 hours, please call to make changes to the reservation verbally with a reservation agent.
As soon as you are aware of any changes you need to make, please contact us as soon as possible. As long as the chauffeur has not already been dispatched, we can make the changes for you without penalty. Chauffeurs are typically dispatched 1-2 hours prior to the trip, however possibly further out depending on the driving time to the pick-up location.
Airport meeting procedures vary by location. Instructions will be noted on each reservation confirmation (please see our policies that appear on each confirmation email or fax). If you have a question about the meet location at a specific airport, please contact our Reservations department and an agent will gladly advise.
James Limousine has designated cancellation policies for each vehicle type. The policy will be stated on your confirmation or call our office to receive clarification from our agents.
We accept debit cards. Please be advised that when we preauthorize charges on a debit card, your funds can be held for up to 72 hours, after which the authorization will automatically be released.
Receipts are normally available within 48 hours after the completion of your trip. If you supplied an email address, receipts are automatically sent to you when we finalize the charges for your trip.
Users of our online booking tool can print their own receipts. You can also call us to request receipts, or email your request to sales@www.jameslimousine.com.
Contact the Accounting Department at 804-273-1540 and speak to a specialist regarding your invoice. We may require a small amount of time to do some research but every attempt to provide you with a prompt response will be made.
It is James Limousine’s sincerest desire to exceed our client’s expectations. If you feel that this has not been accomplished then kindly call and allow us the opportunity to show you why we are Central Virginia’s best transportation company.
For retail reservations, we perform a pre-authorization fund hold on the card we have on file. This actually holds the funds for 2-3 business days so that when your trip is completed, we then the charge process. This is a safe practice that many businesses use for services rendered.
“Travel” time is the calculation method used to determine the amount of time that it takes a chauffeur to get to/from the base of operations (commonly referred to as the “garage”) and the pickup location or destination, as well as the time it takes him/her to return to base. The minimum travel time applied each way is 30 minutes. Hourly charters are billed from garage to garage. Airport transfers do not include garage time unless the pickup is outside the Greater Richmond area. For further information on specific travel times in your region, please contact us.
We include a 20% gratuity to the quoted price for most reservations. This is paid directly to your chauffeur in addition to his/her hourly wages. Any additional gratuity you may wish to give the chauffeur is at your own discretion.
One to one and a half hours prior to a domestic departure, and at least 2 hours prior to an international departure.
James Limousine selects the best professional chauffeurs through an extensive pre-screening and testing process. We have rigorous professional chauffeur training programs to ensure the highest level of safety and professionalism is provided to our clients and passengers. In the office, we have pleasant and knowledgeable reservations agents24/7 to handle your requests with accuracy and efficiency. James Limousine utilizes the most updated technology and equipment in the industry to provide premier service.
This fee covers variable operating costs that we incur during the course of conducting normal business transactions. The STC charge is based on a percentage of the base hourly rate for the vehicle type booked.
