We are committed to adhering to the National Limousine Association Ride Responsibility Duty of Care program.

All ground transportation services and drivers, whose vehicles include but are not limited to a sedan, SUV, van, mini-coach or bus should adapt the following suggested practices:

Drivers should be properly screened, licensed and trained, which includes the following:

  1. Criminal background check and security check by a certified agency or equivalent.
  2. Pre-hire drug testing and random testing program, when required by USDOT.
  3. Driver training program that includes driver duties, customer service, safety and defensive driving skills.
  4. Certified medical examination, as required by local, state and federal regulations.
  5. Proper supervision, retraining and discipline when appropriate.

Ground transportation vehicles should be properly licensed, safe, and commercially insured which includes the following:

  1. Commercial insurance with liability coverage, as required by local, state and federal regulations.
  2. Proper licensing permits.
  3. Motor vehicle inspections, as required by local, state and federal regulations.

Ground transportation services should acknowledge that passengers can reasonably expect a level of care as outlined by the Passenger Bill of Rights as established by Ride Responsibly™.

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All information on this page has been provided by Rider Responsibly.

Christina Childs

I just wanted to say what a GREAT experience it was working with you and our driver David this past Saturday. Danielle Trunnel actually signed the contract for our group but I spoke with you in the beginning and was included in all the...

Carol – Germanna Community College

We were very pleased with the service last week and would like to request Glenn for our upcoming trips (May 5 to DC Nats game and Jun 9 NYC trip). He is a great driver and such a nice guy. We also very...

Tammy – Canon of VA

Good Morning Hope
Just to let you know Bob was great this morning..We had one member that didn't show up for the 630a departure and Bob was just leaving the gate at 645pm when we called him back to pick this gentleman up -...

Mr. Perkins

Thank you, mom enjoyed the trip July 1st from the airport. The driver was extremely helpful, courteous, and prompt. We will highly recommend James Limo to anyone visiting the Richmond area.