Duty of Care

We are committed to adhering to the National Limousine Association Ride Responsibility Duty of Care program.

Ground transportation services should acknowledge that passengers can reasonably expect a level of care as outlined by the Passenger Bill of Rights as established by Ride Responsibly™.

All ground transportation services and chauffeurs, whose vehicles include but are not limited to a sedan, SUV, van, mini-coach or bus should adapt the following suggested practices:

Chauffeurs are properly screened, licensed and trained, which includes the following:

1. Criminal background check and security check by a certified agency or equivalent.
2. Pre-hire drug testing and random testing program, when required by USDOT.
3. Driver training program that includes driver duties, customer service, safety and defensive driving skills.
4. Certified medical examination, as required by local, state and federal regulations.
5. Proper supervision, retraining and discipline when appropriate.

Ground transportation vehicles should be properly licensed, safe, and commercially insured which includes the following:

1. Commercial insurance with liability coverage, as required by local, state and federal regulations.
2. Proper licensing permits.
3. Motor vehicle inspections, as required by local, state and federal regulations.

All information on this page has been provided by Ride Responsibly.